Frequently Asked Questions
Everything you need to know about bringing nature into your home.
Do you offer same-day delivery for floral arrangements?
Yes, we offer same-day delivery for orders placed before 1:00 PM local time, Monday through Saturday. Please note that same-day service may be limited during peak holidays like Valentine's Day or Mother's Day.
How can I ensure my flowers stay fresh for as long as possible?
To maximize longevity, keep your flowers in a cool environment away from direct sunlight and drafts. Change the water every two days, trim the stems at a 45-degree angle, and use the flower food packet provided with your order.
What is your return policy if I am unhappy with the quality?
At Renatos Florist, we pride ourselves on freshness. If your flowers arrive wilted or damaged, please contact us within 24 hours of delivery with a photo, and we will provide a replacement or a full refund.
Can I customize a bouquet or home decor arrangement?
Absolutely. We specialize in bespoke designs. You can use our 'Custom Order' form or call our shop directly to speak with a floral designer about specific colors, flower types, or vase styles.
Do you provide subscriptions for home or office decor?
Yes, we offer weekly, bi-weekly, and monthly subscription plans. These are a great way to keep your home vibrant with seasonal blooms at a discounted rate compared to one-time purchases.
Is your packaging eco-friendly?
We are committed to sustainability. Most of our arrangements are delivered in glass vases or wrapped in recyclable kraft paper with biodegradable hydration packs to minimize plastic waste.