Returns & Exchanges

At Renatos Florist, we strive to ensure every bloom meets our high standards of quality and freshness. If you are not completely satisfied with your floral arrangement or home decor, please contact us within 24 hours of delivery for a replacement or store credit.

Return Process

• 1.
  Contact Customer Support

  Reach out to our team via phone or email within 24 hours of receiving your order to report any issues with freshness or damage.

• 2.
  Provide Photographic Evidence

  To help us improve and process your request quickly, please attach a clear photo of the flowers or item in its original packaging.

• 3.
  Return or Disposal

  Depending on the item type, we may request a return of the hard goods or provide instructions for the proper disposal of perishable stems.

• 4.
  Resolution Selection

  Once your claim is reviewed, you can choose between a fresh replacement delivery, a different arrangement of equal value, or a full store credit.